Also commonly referred to as a Virtual Receptionist, Digital Receptionist, Virtual Call Centre or a Virtual Attendant - An Auto Attendant is an automated way of handling calls from your customers or suppliers.
As your business grows and calls to your company increase, where traditionally a full time receptionist may be required, a cloud based Auto Attendant can be utilised. This ensures calls are not missed, and customers are handled in a professional and proficient manner. It does this by using a logical routing flow, tailored made for your business, giving your customers a consistent experience.
With our advanced solution you can customise as much or as little as you need to ensure your company handles calls in a way that is most productive to your needs.
Some of the features than can be customised are as follows:
Yes, all numbers are provided with Auto Attendant. Depending on the level of customisation your company needs we offer multiple levels of service to choose from. Additionally, we can also customise a specific service tailored made to your business if required or add functionality to any of our services as your company grows.